Legal

Refund Policy

Last updated: January 2025

At Lee's Laundromat, we are committed to providing excellent service. This Refund Policy outlines our guidelines for refunds, credits, and service guarantees.

Service Guarantee

We stand behind the quality of our services. If you're not satisfied with the results of our work, please let us know immediately. We will make every effort to correct the situation to your satisfaction.

Self-Service Laundry

Machine Malfunctions: If a machine malfunctions during your wash or dry cycle, you will receive a full refund for that cycle. Please report any issues to our staff immediately.

Payment Errors: If you are charged incorrectly due to a system error, we will refund the difference immediately upon verification.

No Refunds: Refunds are not available for completed cycles where the customer is satisfied with the results but simply changed their mind.

Pickup & Delivery Service

Quality Issues: If you're not satisfied with the quality of cleaning, please contact us within 7 days of delivery. We will either re-clean the items at no charge or provide a credit toward future services.

Delivery Issues: If your order is not delivered on the agreed date due to our error, you will receive a 20% discount on that order.

Cancellations: Cancellations made more than 24 hours before pickup will receive a full refund. Cancellations made less than 24 hours before pickup will be charged a $10 cancellation fee.

Missed Pickups: If we miss a scheduled pickup without prior notice, your next pickup is free.

Commercial Services

Commercial refund and credit policies are outlined in your service agreement. Generally:

• Quality issues must be reported within 48 hours of delivery
• Credits are applied to future invoices
• Volume discounts are not refundable but may be applied to future orders

Damage Claims

Reporting: Damage claims must be submitted within 7 days of service completion. Include photos of the damage and a description of what happened.

Evaluation: We will evaluate each claim individually. Factors considered include the age and condition of the item, type of fabric, and whether special care instructions were provided.

Resolution: Valid claims will be resolved through one of the following:

• Repair of the damaged item
• Replacement with a similar item of equal value
• Credit to your account
• Cash refund (at our discretion)

Limitations: Liability is limited to the value of the service provided. We are not responsible for damage to items with pre-existing wear and tear, items with missing buttons or zippers, or items that shrink when washed according to care instructions.

Lost Items

If an item is lost during our service, we will make reasonable efforts to locate it. If the item cannot be found, we will compensate you based on the item's age and condition, up to a maximum of $100 per item.

How to Request a Refund or File a Claim

Please include: Your name and contact information, date of service, description of the issue, photos (if applicable), and your preferred resolution.

Processing Time

Refunds and credits are typically processed within 3-5 business days of claim approval. Credits are applied immediately to your account. Cash refunds and credits to credit cards may take 5-10 business days to appear on your statement.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page and take effect immediately upon posting.

Contact Us

Questions about this Refund Policy should be directed to: